At DioraJewels’s, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and purchase our products.

1. Information We Collect

We collect information necessary to process your orders, provide specialized customer service related to diamond selection and customization, and improve your overall shopping experience.

A. Personal Information You Provide Directly

This is data you actively give us when you shop, contact us, or inquire about products:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number (especially for high-value shipping confirmation).

  • Transaction Data: Details about products purchased (e.g., Rings, Pendants, diamond Clarity, and Origin choice) and payment details (though full payment information is handled by secured third-party processors).

  • Inquiry Data: Information provided through our “Inquire Now” form regarding customization requests, GIA documentation, or Natural vs. Lab Grown diamond preferences.

B. Usage and Technical Data

This information is collected automatically when you browse our site:

  • Device Data: IP address, browser type, operating system, and unique device identifiers.

  • Browsing Activity: Pages viewed, time spent on pages, and referring sites.

2. How We Use Your Information

We use the collected information for the following primary purposes:

  • Fulfill Orders: To process your payment, confirm your purchase, and deliver your diamond jewelry (Rings, Bracelets, etc.) via insured shipping.

  • Customer Service: To respond to your inquiries, schedule consultation calls with diamond experts, and manage returns or exchanges.

  • Security & Fraud Prevention: To verify your identity, protect against fraudulent or unauthorized transactions, especially concerning high-value items.

  • Personalization: To recommend products or services we believe you will find valuable, such as matching a pendant to a previous ring purchase.

  • Legal Compliance: To comply with legal obligations, including tax, auditing, and regulatory requirements related to jewelry sales and ethical sourcing.

3. Sharing Your Information

We do not sell, rent, or trade your Personal Information to marketing companies outside of DioraJewels’s. We only share your data with trusted parties as necessary to operate our business:

  • Service Providers: We share data with third parties who perform services for us, such as payment processors (for secure transactions), shipping carriers (for delivery tracking and insurance), and IT/website maintenance providers.

  • Legal Authorities: When required by law, court order, or governmental regulation.

4. Data Security

We employ robust security measures to protect your Personal Information. All sensitive data, including credit card details, is handled by third-party payment processors who meet industry security standards (SSL encryption). We limit access to your personal information to only those employees, agents, and contractors who have a business need to know, and they are subject to a duty of confidentiality.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request Correction of inaccurate or incomplete data.

  • Request Deletion of your personal data (subject to legal obligations to retain transaction records).

  • Opt-out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

If you have questions about this policy or our data practices, please contact us using the details below.

📧 Contact Information

DioraJewels’s Customer Support

  • Email: info@diorajewels.com