Refund & Returns Policy – Diora Jewels

At Diora Jewels, we are committed to maintaining the highest standards of quality and customer satisfaction. Every piece is carefully inspected before dispatch to ensure it meets our quality benchmarks.

Exchanges

If you are not completely satisfied with your purchase, you may request an exchange within 7 days from the date of receiving the jewellery. Once approved, the physical product must reach us within 14 working days from the date of intimation.

  • The item must be unused, unworn, and in its original condition

  • Original packaging, tags, and invoice are mandatory

  • Exchanges are applicable only in case of defects or quality issues

Requests made beyond the specified timelines will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized jewellery

  • Gift cards and vouchers

Return Process

To initiate a return or exchange, please contact us via:

You will receive a return voucher number, after which the jewellery must be couriered along with a copy of the invoice.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original method of payment

  • Refund timelines may vary depending on your bank or payment provider

  • Refunds are issued only for unused items in original condition

No refunds will be issued for items returned in used, worn, or damaged condition.

Shipping & Responsibility

Returns are recommended  may be delivered in person to our Mumbai office. Customers are advised to inspect their jewellery immediately upon receipt. Any defects must be reported promptly.

Damage caused due to customer negligence will not be eligible for return, exchange, or refund.