1. Acceptance of Terms

This document outlines the terms and conditions governing the use of DioraJewels’s website and the purchase of products sold herein, including Rings, Bracelets, Earrings, Necklaces, and Pendants. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms and all applicable laws.

2. Product and Diamond Descriptions

  • Accuracy: We strive to ensure product descriptions, images, and pricing are accurate. However, we do not warrant that all content is entirely error-free. If a product offered is not as described, your sole remedy is to return it in unused condition (per the Return Policy).
  • Diamond Grading: All diamonds are graded based on the GIA 4 Cs (Clarity, Color, Cut, Carat Weight). You acknowledge that GIA grading is based on expert human observation and is not a guarantee.
  • Origin Disclosure: All products will be clearly marked as containing either Natural Diamonds or Lab Grown Diamonds. You agree that you have read and understood the distinction between these two origins.

3. Pricing and Payment

  • Currency: All prices are listed in AED unless otherwise noted.
  • Right to Refuse/Cancel: We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price due to an error, even if the order has been confirmed and your credit card charged. If the charge has been processed, a full credit will be issued.
  • Sales Tax: Applicable sales tax will be added to the price of the goods as required by law.

4. Shipping and Delivery

  • Processing Time: Typically 2-5 business days is required before shipment, especially for pieces crafted in specific White Gold, Rose Gold, or Yellow Gold selections.
  • Risk of Loss: The risk of loss and title for all items pass to you upon our delivery to the shipping carrier. We highly recommend and utilize insured shipping for all high-value diamond jewelry.
  • International Shipping: The customer is responsible for all duties, customs, and taxes associated with international shipments.

5. Returns and Exchanges

  • General Policy: All sales are final. If there are any quality or manufacturing concerns, we will verify the product. A buyback option is available at the prevailing market rate on the day of resale.
  • Condition: Items must be returned in original condition with all original packaging and documentation, including GIA certificates. Items showing wear or alteration will not be accepted.
  • Non-Returnable Items: This includes custom-designed pieces, final sale items, or pieces that have been resized or engraved at the customer’s request.

6. Intellectual Property

All content on this site, including images of our Prong, Bezel, Channel, Halo, and Pave settings, text, designs, and logos, is the property of DioraJewels and protected by copyright law. You may not use, reproduce, or exploit any content without our express written permission.

7. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.